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There are two problems. First problem was a safety issue. Vivint solar owns the panels on our house, was not willing to make them safe by installing snow guards (people could have been injured coming up our front stairs from a massive amount of snow falling on them),...
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Anonymous
nancy morgan

It is now 2 1/2months later and Vivint still has not sent us a redesign for the panels. We paid $250 for this to be done. They did leave us a voice mail saying that the new de...

1.2
I liked
  • Some of the people i communicated with
#1084854
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For two years we have been fighting with Vivent re the solar panels, after two long frustrating years of being overcharged, treated rudely and faulty equipment I have had enough. I told them I want them off my house immediately and will pay the 499 removal fee. I was...
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pianonancy
pianonancy

I'd love to join you but they make us sign the contract saying we won't sue and agree to arbitration. We are only allowed to go to arbitration for issues that happened within ...

Anonymous
Anonymous

Same thing here, I'm interested.

1.0
#1063427
Reply to reviews
Stay away from Vivant!!! I have had the panels on my home for a year and thought i would purchase them after 6 years (as per the contract). I call up the company to find out my purchase price would be $5.4/ watt or $45,000! I was told a fair market price from the sales...
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#1061220
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FIRST they lie to get you to sign up, They tell you will save money, they tell you that you can have the system removed for $499...its a lie! Second, it takes forever to get the work done, then they send people that neither care about your home of know anything about...
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Anonymous
Anonymous

Same thing is happening to me right now . I'm doing some digging into this so maybe there will be a lawsuit filed against this company in the near future .

I didn't like
  • Wait times to talk to a representative
#898261
Reply to reviews
Vivint Solar - Awful customer service. Will lie to get you to sign with them.
Vivint Solar - Awful customer service. Will lie to get you to sign with them.
If I could, I would leave them a negative number of stars for review. In a nutshell: THEIR SERVICE IS SO BAD THEY REFUSE TO GIVE OUT THE FULL NAMES OF THEIR CUSTOMER SERVICE REPRESENTATIVES OR THE SUPERVISORS IN CHARGE. They will bend over backwards to get you to...
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1.0
I didn't like
  • False advertising
  • Lies
  • Worst customer service
#893274
Reply to reviews
No service, no savings , the worst customer service i have ever experienced in over 50 years, you have been warned, i am surprised there is no class action lawsuit or is there, they think the public is ignorant, they *** you around every tie you contact them or need...
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1.0
#870110
Reply to reviews
So our sales guy said all the right things to hook us. "You will save money" "Your panels will produce all your power" "You will only pay what you use in natural gas to PG&E" Then the TRUE-UP bill came from PG&E. Once I did some searching on the contract, I...
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Anonymous
Anonymous

Thats correct ! I have the same issue, tried getting them to install additional panels but all of the sudden they dont want to talk to me, why ? .. Because they already did th...

Anonymous
Anonymous

I have had a very similar experience in Bakersfield. I just tried to talk a friend out of using them...but their salesmen are very convincing. I created a spreadsheet, with so...

1.0
#691804
Reply to reviews
Vivint Solar - Sales represent lied. Did not give all correct information.
Vivint Solar - Sales represent lied. Did not give all correct information.
Vivint Solar - Sales represent lied. Did not give all correct information.
Vivint Solar - Sales represent lied. Did not give all correct information.
Vivint is sorry that there was a miscommunication between you and the sales representative. Vivint Solar tries to save people between 20 and 40% on their electric bills. There might have been some confusion in this situation as the solar panel system is designed to...
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1.3
#529590
Reply to reviews

Vivint Solar - Bad dishonest sales rep. Heidi Dini

Vivint Solar
#1074614
She knew my credit was good n she told me to add my father ..now im being billed n him..that was the only way she could get her commission come on..never wanted to use my Father without his consent but they did it anyway..
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Vivint Solar Installation Service Review

Vivint Solar
#820761
1.0
Details
Worst company ever! Lied about savings, tore apart my floor joist installing wires, and snapped my phone line, and tried to hide it. Now I have a roof leak, and nobody shows up to look at it. Stay away from theses people!! I would do anything to get these crappy solar panels off my roof, and never deal with Vivint again!!
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Vivint Solar Installation Service Review

Vivint Solar
#796420
Horrible!! Stay away. Made a mess of my joist drilling holes, cut my phone line, and tried to hide it. Saving NO MONEY!! Al you do is pay two bills instead of one. Mad at myself for falling for this; can't believe I'm stuck for 20 years. I hate this company so much, I can't even begin to express it!
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Vivint SOLAR PANEL Review

Vivint Solar
#793952
Have been paying more since having panels. After comparing bills my electric co charged .09 per kwh while vivint was charging us .11 kwh. Contacted several reps who cannot answer questions about how we are paying more. Going to contact local dept of public utilities ascwell as attorney general.
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