Vivint Solar
Reviews and Complaints
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Verified Reviewer | Concord, CaliforniaUnethical practices
- Solar
- Horrible customer service
Preferred solution: For Vivint to do what I was processed
User's recommendation: DO NOT do business with this unethical, unprofessional and lier company.
Panels are not working
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Verified ReviewerElectric bills have increased 20-40% with Vivint Solar.
Preferred solution: Uninstall pannels
User's recommendation: Stay away from Vivint Solar. They are liars.
Power going off during the night and early this morning. Neighbor has same issue
Preferred solution: Fix the problem and have someone there to respond / answer my concern
Garbage
Preferred solution: fix the
User's recommendation: no auto pay
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Verified Reviewer | North Haven, ConnecticutThanks
- Too big to fail
- Some of the people i communicated with
- No response from vivint solar
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Good company
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Verified Reviewer | Lehi, UtahDon't buy from Vivint Solar
No
Our system was down for a week before I discovered it myself. Now they say it is our responsibility to manage our system! Also, the tech that came out said there are only TWO SERVICE TECHS for the entire state of Utah!
What happens the next time there's a hail storm?
They also say that everyone that comes to the home is a Vivint Employee and they don't sub-contract. Which means if there is a hail or wind storm, it will be months (or years!) until they can get around to fixing my system.
They misled us throughout the process.
- Top equipment and likely to be around for warranty issues
- Only 2 service techs for the entire state of utah
Preferred solution: I don't know how they can make this right unfortunately.
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Verified Reviewer | Buffalo, New YorkLeaking Solar Panels
User's recommendation: Do as if it was your house
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSolar Panels Leaking
- Customer service
- No response from vivint solar
Preferred solution: Let the company propose a solution
NONE!!
Preferred solution: just fix my problem
Soybean Wiring In The Solar Panels
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Verified Reviewer | Stockton, CaliforniaDONT BELIEVE THEIR SALES REPS!!!
- Misrepresentation of your salesperson
Preferred solution: Deliver product or service ordered
Soybean Wiring
Leaking Roof - House Damage - Mold
BEWARE! Roof leaking causing damage to house.
Communicated issues to Bobby Sanders on the Damage Resolution team. Bobby sent a team out to assess the roof, stating that the roof was leaking due to rotting leaves under the panels and stated that panel guards are offered for purchase; however, the sales rep never offered this option. My dad was not satisfied with his determination of the roof deteriorating due to the rotting leaves as the roof was flashed wrong, and pieces of the panel construction was not secure. Bobby sent another tech out and that tech stated that a lot of things were done wrong with the installation of the panels.
The tech confirmed that the flashings were flashed wrong and the panels should've never been placed to an double layered roof because of the additional weight of the panels. He stated that the grommets are not long enough to go through two layers of shingles. When the panels were installed the installers put multiple holes in the multiple flashings when only one hole should have been placed per flashing throughout the roof. To "remedy" this situation, Bobby sent the tech back out to patch the roof where it was leaking.
The patch job caused the roof to be uneven, patchy, and wavy; the roof continues to leak. The tech also changed a little bit of the insulation and cut out two pieces of plywood and patched it back up and put shingles over top. The trusses have mold on them. The house has no attic, and the roof is going to need to be removed and assessed to determine any mold growth since there are leaks throughout the entire house - this is a HEALTH HAZARD.
Bobby promised that there would be a roofing contracting coming out to assess the roof, and no one has came out to look at it or give an update. Bobby has been getting harder to get in contact with and is often "out sick", and has not been responding to emails.
The roof needs to be replaced, contract terminated, and panels removed from the property. The techs have them laying against the deck with wires exposed to the weather.
- Customer service
- Wait times to talk to a representative
- Anything shown themselves to be unethical with me
Preferred solution: Roof replaced, contract terminated, panels removed from property
Misleading sales rep
3 yaars ago while searching for solar setup to install my self, walking in a mall a Vivint rep ack me about have solar installed for no money down so i asked would i be in a contract he no! You could stop service at any time or sale your house I not ok with house sales but if i could stop at any time that is what i wanted, so he came to my house that weekend was asking for credit info and my girlfriend info as if i was renting her the house then the process start i was getting emails all an all i was not obligated for all those year that i starthearing about.
Then i was approached again by a Sun City rep i was like i have solar he asked with hume he he said be careful an he tould me that have to use my energy because your charged by what you absorb not what you use so i called and was told yes! At the time i was doing a indoor grow so i tried to use that energy but then the law changed now really stuck now im pay for twice the energy im not using Vinint tells my now your in for 20 (17) years or buy them out man i'm 55 yr old their goes my retirement and the house is not paid fore
- Solar
- Be careful
Preferred solution: Price reduction
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Keep calling them the squeeky wheels always gets the greece they are not doing their jobs
We are having the same problem for over 3 and a half years. They have done nothing to help us with anything they just don't care what we are trying to finish with our solar panels leaking .
We have finally found someone that got back to us and it looks like we are getting somewhere. Thanks to Vivint Solar for the help with our problems