Vivint Solar
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palmdale, CaliforniaWorst company ever
- No pros all cons
Preferred solution: i would love to have them come remove the nonsence they call solar off my roof
User's recommendation: run very fast if u see or hear the name vivint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | District Heights, MarylandFailure to resolve billing error
User's recommendation: Do not sign up for automatic billing.
Affected by natural disaster/thunderstorm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst, most fraudulent company EVER!
- Fraudulent
- Terrible company
- Misrepresentation of your salesperson
Preferred solution: Class action suit for fraud, illegal contract
User's recommendation: RUN far and fast! Do NOT get with this company; you’ll regret it!
TERRIBLE SERVICE
Preferred solution: Price reduction
User's recommendation: Avoid this Company
Billing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Riverside, CaliforniaLose my solor on may. 25th it been 19 days with out solar
- Been lie to from day one
Bad breaker
Preferred solution: Let the company propose a solution
User's recommendation: Emergency phone number
Roof leaked due to solar panel installers
Solar panel installers cracked a cement roof tile in half while installing the solar panels and didn't fix or report. Cracked tile was directly under solar panel which fit low to roof and impossible to break in any other way.
Consequently roof leaked into roof and has damaged window area inside house. This area will need to be replaced.
When reported to Vivint, solar panels were removed so our contractor could troubleshoot and fix. Broken tile found and replaced, however roof still leaks when water tested. Vivint is claiming "not their fault" and will not cover costs.
If I had known how much damage this would cause, I would never have agreed to solar panel installation.
The savings on utility bill are not worth the cost to having to replace your roof due to their shoddy solar panel installation.
I recommend that you think carefully before agreeing to have Vivint (SunRun?) install panels on your roof. I feel like we've been "bait and switched".
I
- Free installation and use of panels
- Reduction in costs of energy bills
- Faulty panel installation damaged roof and caused major damage
Preferred solution: Let the company propose a solution
User's recommendation: Think twice about what you're agreeing to. If it seems to good to be true, it probably is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI feel misled and taking advantage of
I was approved for solar. I asked the company if I should get a new roof first because it was 18 years old.
He said they would never put a solar system on a roof if it was not good. I was told that my roof and attic were fine and that the solar would protect my roof. 2 years later my roof has damage and is leaking. Come to find out that my attic had no ventilation and the weight of the solar panels caused my roof to leak more or less.
They would take no responsibility. Then they try to charge me $4595.00 to remove, store, and reinstall after new roof. I just kept calling a complaining because the original sales person said if that ever happened the company would work with me. Uh that isn't working with me.
I did finally get a 20% discount. Their customer service is terrible. They just keep transferring you to someone else. Trying to get a supervisor is almost impossible.
They tell you that a supervisor will call you, but they never do. They recently overcharge me and charged the wrong account even though I preset up this. Still trying to get reimbursed. They said to get out of the contract it would cost me $25,748.56.
Now I actually think my solar rate is higher than the electric company's rate. UGH! So upset.
I could go on and on. Please beware!
Preferred solution: Since the solar panels are already off my roof, I would like to be let out of my contract. I do not trust your company and really do not want to put solar back on now after all this.
User's recommendation: Please beware of their ironclad contracts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wilmington, MassachusettsSYSTEM NOT WORKING, NO REBATE RECEIVED, BEING DOUBLE BILLED
I am trying to reach someone who can help me resolve my issues with Vivint solar
All other avenues that I have tried have failed and I am getting EXTREMELY upset with Vivint.
My solar panels were installed and activated close to 4 months ago. It worked for maybe a few weeks before it stopped.
Vivint scheduled 3 appointments to come and troubleshoot before they actually showed up.
Each time they failed to show I had to call them again to reschedule..UNACCEPTABLE!
They finally showed up I was sent an email told it had been activated but it is STILL NOT WORKING!
Each time I have to call customer service I am transferred around until someone pretends to help me.
On top of that, my contract stated I would receive a $3K rebate 45 days after install- as of today I have not received it.
Meanwhile I am having to pay double electrical bills, with the promise of a credit once it is activated.but the system has yet to work.
Vivint is stealing my money and if I do not get a resolution quickly I will be contacting a lawyer.
- Everything is wrong
Preferred solution: REMOVE SOLAR PANELS
User's recommendation: AVOID VIVINT / SUNRUN
Not removing solar panels
Preferred solution: My solar panels temporarily removed so I can have a leaking roof replaced. Cannot replace a roof with them on it
User's recommendation: STAY AWAY...THEY'RE FULL OF BS
SO OTHERS DO NOT MAKE THE SAME MISTAKE
- Horrible customer service
User's recommendation: DO NOT PURCHASE FROM VIVINT/SUNRUN.
I need help
- Terrible company
Preferred solution: Remove the panels so the roof can be repaired also there are more damages because of the delay in removing the panels
User's recommendation: Stay away
Poor service
Preferred solution: Deliver product or service ordered
User's recommendation: Unknown at this time
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
The bills never went down at our place!