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I have been dealing with customer care for at least six months Still no resolution. They turned my solar panels off in June 2015, due to supposedly non payment, I have been dealing with Corey to get this all straight, As requested I sent them copies of checks, totally over $2,000. that I paid during the time the system was turned off. Corey told me Vivint could not charge while the panels were not working. I proved that I paid and nothing more happened. Oh and by the way I have been paying over $2800. yearly to PGE as a "true up" charge because no solar energy. I just received a $480 check that I am owed. BS I am owed a lot more than that. Also I was told that the panels were turned back on on February 5, 2018. PGE says they see no difference, so far on a daily basis, compared to Januaryi 2018. So who do I believe. Obviously PGE who have been dealing with for over 50 years. I am sick of Vivint but no willing to pay over $40,000. to have the panels removed.

The government needs to shut this company down. I believe their practices are illegal, immoral, and certainly do nothing for the consumer.

My next call will be to the IRS as I understand Vivint gets a tax break for every home they have installed panels. I want the IRS to know that my panels have not worked since June 2015. Maybe if the IRS gets involved other consumers will be saved.

Bottom line do not do business with Vivint Solar and absolutely do not depend on their customer service to fix anything.

Reason of review: Problems with payment.

Monetary Loss: $20000.

Preferred solution: Full refund.

Vivint Solar Cons: Anything shown themselves to be unethical with me.

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