Vivint Solar Reviews and Complaints | vivintsolar.com @ Pissed Consumer

Most helpful review

Junior Reviewer

Feb 21, 2021 Richard B Waf

Vivint makes fraudulent, unauthorized charges on your credit card

1.0

Original review updated by user Nov 13, 2021

UPDATE: The same exact issue of being billed for electricity when the solar system was not functional took place in 2021- from May to October. Vivint continued to bill us fraudulently. Our system only functioned for 4 months in 2021. My PG&E true-up this year was...

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#2429749

Location

Concord, California

Cons

Fraudulently auto-charges credit card for zero electricity
No-shows multiple scheduled appointments
Seven months to repair completely dead solar system

Loss

$5000

New Reviewer

Jun 09, 2022 Glenn D Xvi of Abilene, TX

Incomplete install

1.0

Had solar panels Installed March 28, still not completed as of June 8. AEP has contacted us for meter reading,, but it is not wired in yet.. Have had numerous calls to installer and sales rep that sold it to us with no response as to getting it done, Actually had an appointment today, but that was cancelled because the installer was sick. Do you only have one installer? With the cost of things going up so dramatically, we cannot afford to pay our electric and the finance payment both for very long. Can someone get on this and get it done PLEASE.

User's recommendation: At this point would not recommend.

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#3655341

Location

Eastland, Texas

Service

Vivint Solar Customer Care

Cons

No-shows multiple scheduled appointments

Preferred solution

Deliver product or service ordered

New Reviewer

Mar 19, 2022 Tim E Ygq

Salesman lied about us getting our federal rebate

1.6

Salesman said we'd get our federal rebate no matter what. Even when I asked Jake about it he said yes we'll get the 4500 dollar rebate. Tax time came and tax man said no we didn't because we didn't pay enough in taxes. He will say anything to make a sale I guess. I asked them to just install and make operational 8 more panels and we will call it good. No answer.

User's recommendation: Beware of Vivint Solar representative.

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1 comment

Apr 18, 2022 Tim E Ygq #2169159

So I contacted Vivint customer service and they contacted the salesman. He said he did all he could do.

In other words nothing.

Buyer beware of Vivint Solar salespeople. They will say whatever they need to try to make a sale.

0 0

#3417774

Location

Carl Junction, Missouri

Service

Vivint Solar Customer Care

Pros

Good product

Loss

$4500

Preferred solution

Let the company propose a solution

Mar 08, 2022 PissedConsumer3392541 of Worcester, MA

Bill payment

2.3

terrible customer services! I spend 2 hours on hold in two different occasions... made me regret to do business with vivint solar!

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#3392541

Location

Worcester, Massachusetts

Nov 01, 2021 PissedConsumer3029103 of Palm Desert, CA

3 months and no communication

2.2

we had a system installed 3 months ago.Building inspector says stucco must be repaired where a breaker panel was installed. The company doesn't even bother to reply to our salesman ! What does that say about customer service.

User's recommendation: Avoid sunrun at all costs.

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#3029103

Location

Palm Desert, California

New Reviewer

Nov 01, 2021 Glenn C Kfa

Never keeps word NO COMMUNICATION BILL MUCH HIGHER THAT SDG&E

1.0

FIRST I WAS TOLD IT WAS TOTAL FREE!!Did not put up enough panels.. the only dept that is dependable is the billing From office workERS to ManagersNEVER told lies Bills higher than sdg&;;;;;;;;;;;;;e want to canel in 3 days could not connect with any one.They need to be jailed.New Company sunrun just as BAD

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1 comment

Jan 20, 2022 PissedConsumer2119676 #2119676

So I'm right there with you. Is there anything we can do to stop this injustice.

I'm retired and disabled and unable to keep up with these huge balloon payments at the end of the year.

Not only was i mislead once but twice. Once sunrun took over they promised to add more panels to take care of balloon payment now only doubled the headache!!

0 0

#3028905

Location

San Diego, California

Cons

Terrible company
Poor customer service
Wait times to talk to a representative

Loss

Preferred solution

Take down panels at NO COST TO ME and REFUND

Oct 08, 2021 PissedConsumer2950135 of Palm Desert, CA

System not working after 6 months

1.0

we were lucky enough tp get a system installed while sunrun was buying vivint. There is no customer service, just a joke. We need stucco repaired before inspection will sign off, 3 months later nothing happened. We are still paying SCE $800 a month. Our sales manager said he is having problem with customer service. STAY AWAY FROM SUNRUN

User's recommendation: DO NOT GET SUNRUN UNTIL CUSTOMER SERVICE IS FIXED.

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#2950135

Location

Palm Desert, California

New Reviewer

Sep 13, 2021 David G Bkp

Poor Service

1.0

Vivant was supposed to have the transfer of it's solar account to me and my wife on 8.4.2021; the closing of escrow on our new house. The purchase price was $808,000.00; not chicken feed! We had to call and call until Vivant finally sent in the needed paper work on 8.5.2021, a day late. The agents still have not solved my problem (over 30 days of repeated calls) why I cannot receive an email to verify my Vivant account. Check my email address please! Cheese and Rice! my accountmy account.

User's recommendation: If this does not get resolved I'm ordering a removal of the solar system and hiring another company for a new install. That's all I have to say about that.

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#2867461

Pros

Conservation and practicallity

Cons

Poor customer service

Preferred solution

Let the company propose a solution

Aug 16, 2021 PissedConsumer2779399 of Foley, AL

Affected by natural disaster/thunderstorm

4.0

My solar panel was damaged by the thunderstorm. It took me time before I was able to talk to the customer service. I am still waiting for their response.

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#2779399

Location

Foley, Alabama

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New Reviewer

Aug 11, 2021 Savier Jkt

Billing

They text my daughter, but they have my E mail?. I have auto pay so what seems to be the problem?. Can you get back to me ASAP!......

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#2763801

Location

Kaneohe, Hawaii

New Reviewer

Jul 22, 2021 AliciaA N

Worst company ever

1.0

they are they worst people to deal with ive been paying them $200 - $300 per month and still paying eddision about $200 per month and still have an $800 bill for eddision at the end of the year i didnt get solar to go broke so i stopped paying untill they send someone to ck my system and they did but the manager Michael Monk has the worst customer service he said they shouldnt have come and i still have to pay no matter whatrun very

User's recommendation: run very fast if u see or hear the name vivint.

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#2704813

Location

Palmdale, California

Pros

No pros all cons

Loss

$3374

Preferred solution

i would love to have them come remove the nonsence they call solar off my roof

Jul 21, 2021 PissedConsumer2702281 of Palm Desert, CA

TERRIBLE SERVICE

1.0

Harassing me multiple times daily for a month for a payment that was made and check cashed with money deducted from my Bank, but they insist I did not pay my bill in June!! Can't believe these stupid people can't find the error on THEIR PART not my problem, butt they continue to call Daily for collection of my bill...Don't use this company, they will make you crazy !A

User's recommendation: Avoid this Company.

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#2702281

Location

Palm Desert, California

Preferred solution

Price reduction

Jul 21, 2021 PissedConsumer2701744 of Troy, NY

Not removing solar panels

My roof is leaking water into my house and they made me pay $95 per panel (6) plus a fixed rate of $320 totaling $890 before they would schedule an appointment for the removal. I paid this fee on 7/15 and as of today 7/21/21 there's no appointment made or any contact from them. I'm contacting my c/c company and putting in a dispute until they get this resolved. Furthermore I have contractors lined up to replace the roof and cannot move forward. replace/repair the roof replaced resolved. Furthermor

User's recommendation: STAY AWAY...THEY'RE FULL OF BS.

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#2701744

Location

Troy, New York

Loss

$890

Preferred solution

My solar panels temporarily removed so I can have a leaking roof replaced. Cannot replace a roof with them on it

New Reviewer

Jul 19, 2021 Amy W Kss

Worst, most fraudulent company EVER!

They scammed my elderly Mother (who had dementia, so really theres not a valid contract, even if I could find one!) Bills never decreased, equipment is often faulty, techs out multiple times to correct system, took forever to get approved to start up at the beginning, non-existent customer service (literally hours on the phone, emailing, etc to no avail.) They expect heirs to take over contract even though not living on or owning the property. For more info look at Vivint/Sunrun Solar Victims FB page. Nightmare after nightmare

User's recommendation: RUN far and fast! Do NOT get with this company; you’ll regret it!

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#2695776

Cons

Terrible company
Misrepresentation of your salesperson
Fraudulent

Loss

$10

Preferred solution

Class action suit for fraud, illegal contract

Jul 14, 2021 PissedConsumer2683925 of Riverbank, CA

Roof leaked due to solar panel installers

Solar panel installers cracked a cement roof tile in half while installing the solar panels and didn't fix or report. Cracked tile was directly under solar panel which fit low to roof and impossible to break in any other way. Consequently roof leaked into roof and has...

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1 comment

Jul 23, 2021 PissedConsumer2038098 #2038098

The bills never went down at our place!

1 0

#2683925

Pros

Reduction in costs of energy bills
Free installation and use of panels

Cons

Faulty panel installation damaged roof and caused major damage

Preferred solution

Let the company propose a solution

New Reviewer

Jul 03, 2021 William Q Yht

Bad breaker

2.0

Breaker to solar system in my panel is very loose and arcing and There is no way to contact a trained service tec for questions , or what steps to take

User's recommendation: Emergency phone number.

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#2654672

Preferred solution

Let the company propose a solution

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Website	2/5
Price Affordability	2/5
Additional Fees	2/5
Diversity of Products or Services	2/5
Billing Practices	2/5

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