Steven S Zyc
#4064540 
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I need a document

1.0
Gm. I need a copy of my Vivint Solar Panel contract. The customer service numbers are for the security system. Vivint is horrible with providing access to information. Can someone call me as soon as possible at 240-640-****/Steven Smith
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Cons:
  • Panels are not saving me money

Preferred solution: A copy of the solar panel contract for my mortgage company

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#529590 
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Anonymous
map-marker Fresno, California

Vivint Solar - Sales represent lied. Did not give all correct information.

1.3
Vivint Solar - Sales represent lied. Did not give all correct information.
Vivint Solar - Sales represent lied. Did not give all correct information.
Vivint Solar - Sales represent lied. Did not give all correct information.
Vivint Solar - Sales represent lied. Did not give all correct information.

In July we received a bill from PG&E for our True Up Bill for $1095.16 for the complete years usage. This came as surprise to us that we owed PG&E, therefore we called both Vivant and PG&E.

We were told that if we go over our solar that we pull electric from PG&E (at a tiered rate).Yes, you are right I did save money, but it is not the amount of 80% savings I was promised. I asked how come our usage wasn’t evaluated like they said and add more panels.

They said they do not add extra panels and they would stick me on a list. This did not make sense to me because what was initially promised to me prior to installation.

Vivint Solar Reply:
Vivint is sorry that there was a miscommunication between you and the sales representative. Vivint Solar tries to save people between 20 and 40% on their electric bills. There might have been some confusion in this situation as the solar panel system is designed to produce 80% of the customer’s electrical usage. If there are any questions involving savings, we encourage our customers to contact billing@vivintsolar.com or 1-877-404-4129 to speak with our billing team who are trained to determine the total savings customers receive.
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Reason of review:
Not enough panels.
5
Anonymous
map-marker Los Angeles, California
#3956028 
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Nadeau System

I need someone from legal to call me asap regarding my solar system installed in 2018 and additional system installed in 2022. I am extremely upset and must get a call back asap.
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David S Zww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Ventura, California
#3834893 
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I need a document need copy of 20 year contract paper copy

Need paper copy of 20 year contract it's in vicki hickox name at 5014 floral dr. Ventura California 93001.
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Preferred solution: Get panels of the roof paying more for electricity then Edison bill

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Anonymous
map-marker Los Angeles, California
#3792531 
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Customer Service

1.8