Vivint Solar

They promised me one thing and did another, unbelievable how one of Manager promised and stated about payment while at the present time all payment are totally different. It's look like the court will decide who is wrong and who is right.

My solar panels are not installed and I have to make my first payment got something I am not using.This was to be installed earlier in the summer.

Gm. I need a copy of my Vivint Solar Panel contract.

The customer service numbers are for the security system.

Vivint is horrible with providing access to information. Can someone call me as soon as possible at 240-640-****/Steven Smith

Need paper copy of 20 year contract it's in vicki hickox name at 5014 floral dr. Ventura California 93001.

I need someone from legal to call me asap regarding my solar system installed in 2018 and additional system installed in 2022. I am extremely upset and must get a call back asap.

Took me over 40 minutes and taking to 3 individuals to find out how much my bill was going to be! Automated agent could not recognize the phone number I keyed in (no, I did not miss key it)!

I ended up talking to 3 individuals before I found how much my bill was! (The first two individuals, I could not understand and/or they said they could not give me the information I was asking for.) So frustrated!!!

Had solar panels Installed March 28, still not completed as of June 8. AEP has contacted us for meter reading,, but it is not wired in yet..

Have had numerous calls to installer and sales rep that sold it to us with no response as to getting it done, Actually had an appointment today, but that was cancelled because the installer was sick. Do you only have one installer?

With the cost of things going up so dramatically, we cannot afford to pay our electric and the finance payment both for very long. Can someone get on this and get it done PLEASE.

Salesman said we'd get our federal rebate no matter what. Even when I asked Jake about it he said yes we'll get the 4500 dollar rebate.

Tax time came and tax man said no we didn't because we didn't pay enough in taxes. He will say anything to make a sale I guess.

I asked them to just install and make operational 8 more panels and we will call it good. No answer.

terrible customer services! I spend 2 hours on hold in two different occasions... made me regret to do business with vivint solar!

FIRST I WAS TOLD IT WAS TOTAL FREE!!Did not put up enough panels.. the only dept that is dependable is the billing From office workERS to ManagersNEVER told lies Bills higher than sdg&;;;;;;;;;;;;;e want to canel in 3 days could not connect with any one.They need to be jailed.New Company sunrun just as BAD

We attempted to refinance our home and discovered that Vivint refused to release and then resubmit the Notice of an Independent Solar Energy Producer Contract filed against our property title, which prevented us from re-financing with Wells Fargo. Wells Fargo contacted Vivint to request a release or resubordination of the "lien" on our title and after Vivint refused to do this Wells Fargo provided an industry standard 1/2 page form for Vivint to complete, which Vivint also refused to do.

Instead, Vivint rep Jacobo Escobar insisted that we sign a new 4 page contract amendment. This new contract amendment was considerably less favorable than the original we had signed and included a statement that we released all claims against Vivint, included a non-disclosure statement, and was actually titled "Settlement Agreement". We of course refused to sign this disadvantageous contract which caused us to incur two mortgage rate lock fees while Jacobo wasted everyone's time before finally relenting and having the "lien" released and re-filed as we had originally requested. If you sign one of these "contract amendments" from Vivint, you will have no legal recourse against them, which is why they try s hard to extort you into signing their 4 page document rather than an industry standard 1/2 page.

You are already contractually limited to arbitration and/or small claims legal venues, but if you sign Vivint's document not only do no longer legal recourse, but you may be subject t litigation if you share your experiences with others and you are forbidden from posting publicly such as here.

Around this time I discovered that Vivint had actually filed two (2) Notices of an Independent Solar Energy Producer Contracts against our property- one in April 2015 and one in November 2015- a clear breach of contract. I related all of these concerns to Aaron Thompson last year and he offered us a $500 credit which is completely unacceptable considering the time and expense incurred, and of course now we no longer trust Vivint as a reputable business partner after this attempt to extort us into silence and a less favorable contract. Mr. Thompson also eventually offered us a buyout price of exactly the same cost had we not experienced such dishonest and unethical behavior from Vivint when attempting to re-finance our home.

Vivint's filing very clearly clouded title of our home preventing us from refinancing on our terms, and Vivint very clearly attempted to coerce if not extort us into signing a less favorable contract amendment including an NDA. Also, the Vivint sales rep indicated that one of the advantages to having solar was the system would continue to produce power during power outages, but didn't tell us that this power produced during outages flows uselessly into the grid while our home remains unpowered, and he also advised that upon moving the solar system could be removed for a one time fee of $500 which is also not true.

We would like Vivint to offer us a realistic compensation offer commensurate with the time and effort and out of pocket costs we incurred while Vivint jerked us around and prevented us from refinancing on our schedule, and we would also like Vivint to remove the solar system from our home or offer us a realistic buyout price considering the duplicate filings against our title and the fact that they system has experienced something like a 20% decline in power production over 5 years. We asked Vivint to perform a standard panel cleaning as part the agreed upon maintenance as per contract, but Vivint has refused. Unfortunately, the contract stipulates the property owner is responsible for any loss or damage to the system not caused by Vivint employees so we are unable to perform the cleaning ourselves or hire professionals without assuming liability for system damage and with all of the fires and 5 years without cleaning we are reasonable certain this failure to clean the panels is contributing to the power production decline.

Vivint quickly responds to BBB complaints to get them removed, then does not follow through.

After making this complaint in August, we discovered that the solar system had actually not been producing power since May even though Vivint continued to bill us for electricity we never received. The rep responding to the BBB complaint (initials JB) played ping pong with the issues and seems is no longer with the company.

The issues have never been addressed, yet alone resolved. Now Vivint seems to have been acquired by SunRun and some of first actions taken are to disable "CEO Promise" communications.

we had a system installed 3 months ago.Building inspector says stucco must be repaired where a breaker panel was installed. The company doesn't even bother to reply to our salesman ! What does that say about customer service.

Vivant was supposed to have the transfer of it's solar account to me and my wife on 8.4.2021; the closing of escrow on our new house. The purchase price was $808,000.00; not chicken feed!

We had to call and call until Vivant finally sent in the needed paper work on 8.5.2021, a day late.

The agents still have not solved my problem (over 30 days of repeated calls) why I cannot receive an email to verify my Vivant account.

Check my email address please!

Cheese and Rice! my accountmy account.